Privacy Policy
Last updated: November 18, 2025
Contact Information
Lumen Cadence
Herengracht 576
1017 CJ Amsterdam
Netherlands
Phone: +31 20 846 7193
Email: [email protected]
Our Commitment to Your Privacy
At Lumen Cadence, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. We are committed to protecting your data and maintaining transparency about our practices.
By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Subscribe to newsletters or marketing communications
- Request information about our services
- Engage with our customer support team
- Participate in surveys or feedback requests
This may include your name, email address, phone number, company name, job title, and any other information you choose to provide in messages or forms.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and general location information
- Browser type and version
- Operating system and device information
- Pages visited and time spent on our website
- Referring website or source
- Click patterns and navigation paths
This information is collected through cookies and similar tracking technologies. Please see our Cookie Policy for more details.
Analytics and Performance Data
We use analytics services to understand how visitors interact with our website. This helps us improve user experience, optimize content, and enhance our services. Analytics data is generally aggregated and anonymized.
How We Use Your Information
Service Delivery and Communication
We use your information to respond to inquiries, provide requested services, send confirmations, and communicate about our offerings that may be relevant to your interests.
Website Improvement
We analyze usage patterns to enhance our website functionality, optimize user experience, and develop new features that better serve our visitors.
Marketing and Promotional Communications
With your consent, we may send you newsletters, updates, and information about our services. You can opt out of these communications at any time.
Legal Compliance and Protection
We may use your information to comply with legal obligations, enforce our terms and policies, protect our rights and property, and ensure the security of our services.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We work with trusted third-party service providers who assist with website hosting, analytics, email delivery, and other business operations. These providers are contractually obligated to protect your data and use it only for specified purposes.
- Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.
How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit using SSL/TLS technology
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Monitoring and logging of system access
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard safeguards.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:
- The nature of our relationship with you
- Legal and regulatory requirements
- The purposes for which we collected the information
- Whether you have requested deletion of your data
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Data Portability
Receive your personal information in a structured, commonly used format.
Right to Object
Object to certain types of processing, including direct marketing.
Right to Withdraw Consent
Withdraw consent for processing based on consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
To opt out of marketing communications: Click the "unsubscribe" link in any marketing email we send you, or contact us directly with your request.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: +31 20 846 7193
Mail: Lumen Cadence, Herengracht 576, 1017 CJ Amsterdam, Netherlands
We are committed to resolving any privacy concerns you may have and will respond to your inquiry within a reasonable timeframe.